Not Sweating the Sales Personnel (TheWeeklyReview Issue 3)

It’s been a while hasn’t it? Well my last article was on the 5th, meaning that if I don’t write something today, I’ll have taken a week off and frankly that just won’t do. Therefore, without further ado, let’s get started (and this part I’m going to love) with TheWeeklyReview.

I don’t particularly have a fantastic introduction planned, so I suppose I’ll just jump into it: I can’t stand the way I treat sales people at stores. Not because I’m rude to them or because I insult them in my mind or because I wish they would care a little more, but mainly because I have no idea how to treat them. You see, it seems like a horrible thing to say, but it really is the truth. Sales personnel and sales staff at stores are extremely different from the people buying from said stores. They are there to make a sale and make the customer feel welcome in the store they work in, therefore the customer is expected to react in a similar fashion, or at least try to act in a similar fashion (I don’t fit into this category and I’ll explain why soon). This category of customer walks into the store, treats the sales personnel with respect and dignity. They ask for assistance when they need it, they smile at the sales staff, and maybe they’ll make some idle chit chat before either buying something, or simply leaving the store. However, despite this expectation, there are customers who do not act in such a fashion. These are the customers who know exactly what the sales staff want (simply put: money) and they act in such a fashion (I don’t fit into this category and I’ll explain why soon). They walk into the store acting like they own the place, they yell and bark commands at the sales staff and they extremely upset when things don’t go their way. When they leave, they huff and puff (like a wolf apparently) and generally, they’re not very happy people and they certainly don’t smile as much as the could. Then we come to the last category of customers (where I fall); these are the people who know exactly what it’s like to be a sales person. They know what the customers are like and they know exactly how quickly a smiling customer (category 1) can become angry and rather childish (category 2) and we try our best to not end up being category 2 customers. At the same time, they know that the sales personnel really don’t want to be there, so no matter how cheery you are, it will only really help their day move faster by a very small amount.

This, however, is the point I am trying to make; there are 3 ways to treat sales personnel and sadly, because everyone knows that money is trying to be made, I find it extremely difficult to pick the appropriate way to treat sales staff without (first of all) undermining their humanity and (second of all) upsetting or annoying them. At the same time, however, I know for a fact that they most likely don’t want to be my friend; they only want me to feel comfortable enough to make a purchase or to leave without making a massive ruckus about the state of their shoes, so being extremely kind and jovial really isn’t the best way to act either (not because it isn’t nice, but because it’s a waste of time for the both of you. You want the product and the sales personnel wants the sale of the product) therefore, I am back to the original point that I, in fact, have no idea how to treat sales personnel. Which is why I’m going to continue acting in the way I currently act. By being kind to the sales personnel and immediately telling them that I will only need their help if I find something that I want to purchase. It is both respectful and extroverted, while also introverted enough to project an air of quite hostility. Just the right combination for others to know that while you are interested, you certainly aren’t that interested.

Moving on from my introverted ways we move towards other things that happened during this week, mainly, nothing else. I’m not joking here people, apart from the whole sales personnel thing, not very much else HAS happened today. I mean, sure I saw a bunch of movies that I didn’t even bother analyzing or criticizing, and sure, I decided that people should stop freaking out about the tiniest details but, actually you know what? I’m going with that one. People, stop freaking out over the SMALLEST things, because it’s becoming extremely evident that people can no longer distinguish between “Small, tiny discomfort” and “Massive leg crushing pain.” If your soup is cold and you want someone to heat it up, ask nicely and the person will heat it up. Don’t yell and scream at them because that wastes both of your time and gets us nowhere. Now, I know it sounds odd but the concept of “Small” is incredibly fluid and astoundingly subjective so when I say “Small things” the concept of “Small” is going to change from person to person, which is why I’m going to come up with a handy guide for not sweating the small things. If it’s something that can easily be fixed by asking another human being, don’t worry about it. If it’s something incredibly out of your control, don’t worry about it. If it’s something you could possibly upgrade to, and yet you don’t get the upgrade because you originally only wanted the base model, don’t worry about it. If you can easily fix it yourself, don’t worry about it. If it requires service that is readily available, don’t worry about it. Finally, if it was something had the smallest and most inconsequential chance of happening and it doesn’t, well, DON’T WORRY ABOUT IT because it wasn’t going to happen in the first place.

Apart from that however, there were three articles written this week. This one here (on Garbage collection and the like), this one here (on Robot Unicorn Attack), and this one here (on Battle Los Angeles). Enjoy folks!

As always, this has been your Admin; comment and criticize and DO remember! Always look on the BYTE side of life!

-EK

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